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Infrastructure Deployment and 24/7 Managed Services for an E-Commerce Customer
- Industry Leading Online Ecommerce firm
- Customer NameECommerce – Leading Technology distributor
- About CompanyEcommerce offers a fully automated online platform designed to help our partners bridge the digital divide and accelerate their growth through digital transformation.
- PARTNER NAMEOsai eBiz Integrators Private Limited
- WorkloadThree-tier architecture
- CloudAWS
- Project ScopeImplementation of AWS infrastructure & Managed Service 24/7
- OfferingGreenfield Implementation on AWS for Resiliency and 24/7 Managed Service
- Tools UsedAWS Management console, AWS CLI, Site24/7, Freshdesk
- Customer Challenges
- Struggle to adapt to fluctuating demands
- Managing and maintaining on-prem infra consumes significant IT resources and budget
- Manually managing security updates and monitoring across multiple environments
- Encountered Performance issues
- No manpower for monitoring and managing cloud infrastructure
- Our Approach
- By implementing a greenfield setup for IAAS on AWS cloud, helped the customer to achieve the required level of scalability and security.
- Proposed Solution:
- AWS cloud gives organizations a transformational opportunity to change the way they do business. Customers find that their scalability opportunities and security posture increase when they move to AWS Cloud which equips them to respond in a more efficient way to the market dynamics.
- Redington helped set up the greenfield infrastructure on AWS cloud with cost-effective and competitive solution using the below mentioned services.
- Proposed managed service support for 24/7.
- Outcome(s) & Metrics for success
Increase Availability ,Performance Efficiency, Operational excellence through automation, Up to date Patches, Security Optimizations, Cost Optimization. - AWS Services Used
Multiple AWS Accounts, Control Tower, AWS Organization, AWS GuardDuty, AWS Inspector, Route 53, Load Balancer, Web Application Firewall, EC2, Cloud Trail, Cloud Watch, Billing Alarm, EKS, RDS, DocumentDB, Elastic cache. - Architecture
- Managed Service Benefits
- Resource Optimization, Cost Monitoring
- Backups and data integrity will be checked periodically
- Security Best Practices, Compliance Monitoring
- Proactive Communication about incidents
- Governance Policies, Automation
- Helpdesk support for 24/7
- Offering 3 ways to create a ticket
- Tollfree now supports 6 regional languages
- Server patching will be done periodically
- Monthly report will be sent to every month and call will be scheduled for further improvements and feedback
- DR Drill will be performed once in a year
