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Enhancing Communications and Collaborations with Freshworks Solutions
- Region MEA
- IndustryHealthcare
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Overview
- A prominent UAE-based healthcare provider sought to transform clinic-patient communications and was looking for a more effective and smarter approach to telemedicine. Redington partner, Kyoto Technologies, had several detailed discussions with the client to understand its requirements and concluded that Freshworks’ comprehensive portfolio would enable communication and collaboration on an omnichannel platform. AI-powered chatbots offered seamless customer experience while a ticketing system helped better manage the client’s service.
- Objective To redefine clinic-patient communications
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Challenges
- Transform communications and collaborations platform
- Deploy effective telephony
- Substitute telemedicine
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Outcomes
- Unique ticketing system
- Innovative omnichannel AI and ML bot solution
- Met all client requirements
