{"id":8670,"date":"2024-04-02T06:24:21","date_gmt":"2024-04-02T06:24:21","guid":{"rendered":"https:\/\/redingtongroup.com\/cloud\/?p=8670"},"modified":"2025-12-07T05:41:08","modified_gmt":"2025-12-07T05:41:08","slug":"healthcare-sector","status":"publish","type":"post","link":"https:\/\/redingtongroup.com\/cloud\/cases-study\/healthcare-sector\/","title":{"rendered":"Enhanced Performance and 24\/7 Managed Service Support for a Healthcare Service Provider"},"content":{"rendered":"<div class=\"study-short\" style=\"padding-left: 10px;\">\n<ul>\n<li><span class=\"sub-title\">Industry <\/span>Healthcare Sector<\/li>\n<li><span class=\"sub-title\">Customer NAME<\/span>Medrona &#8211; service provider for healthcare industry<\/li>\n<li><span class=\"sub-title\">About Company<\/span>Medrona offers service solutions for medical billing companies, physicians and group practices, laboratories, hospital-owned and contracted ambulatory service provider networks and outpatient services.<\/li>\n<li><span class=\"sub-title\">PARTNER NAME<\/span>Osai eBiz Integrators Private Limited<\/li>\n<li><span class=\"sub-title\">Workload<\/span>AWS DMS, Three-tier architecture, Active directory<\/li>\n<li><span class=\"sub-title\">Cloud<\/span>AWS<\/li>\n<li><span class=\"sub-title\">Project Scope<\/span>Implementation of AWS infrastructure &#038; Managed Service 24\/7<\/li>\n<li><span class=\"sub-title\">Offering<\/span>Multi-Tier Architecture, Database migration and 24\/7 managed service support<\/li>\n<li><span class=\"sub-title\">Tools Used<\/span>AWS Management console, AWS CLI, Site24x7, Freshdesk<\/li>\n<li><span class=\"sub-title\">Business Challenges<\/span>\n<ul class=\"inner-lists\">\n<li>They had Single Tier Architecture with App and DB running on the same server.<\/li>\n<li>Web Tier and Domain controller running on the same Windows server.<\/li>\n<li>Heavy Impact to Application Performance and their monitoring revealed throughput issues.<\/li>\n<li>Had challenges to improve efficiency and lower costs.<\/li>\n<li>Monitoring and maintaining cloud infrastructure is difficult.<\/li>\n<\/ul>\n<\/li>\n<li><span class=\"sub-title\">Our Approach<\/span>\n<ul class=\"inner-lists\">\n<li>By implementing three-tier architecture helped the customer to overcome performance and throughput issues.<\/li>\n<\/ul>\n<\/li>\n<li><span class=\"sub-title\">Proposed Solution:<\/span>\n<ul class=\"inner-lists\">\n<li>The customer had been running Microsoft workloads from a single server. The solution proposed that these be hosted on multiple EC2 instances thus eliminating the persisting performance issues.<\/li>\n<li>Fresh application installation and SQL Database migration approach was followed using R-Lane migration methodology.<\/li>\n<li>All user traffic is routed via a site-to-site tunnel and NAT Gateway is used for accessing the application and Database, respectively.<\/li>\n<li>For the migration scope of the project, EC2 with Windows Server and SQL Server were launched and configured as required prior to initiating the migration.<\/li>\n<li>Setup VPN Tunnels between source and AWS and customer office and AWS.<\/li>\n<li>Promoted Windows EC2 server to Domain controller to have an AD with minimal cost and to serve as an ADC in cloud.<\/li>\n<li>Proposed managed service support for 24\/7.<\/li>\n<\/ul>\n<\/li>\n<li><span class=\"sub-title\">Outcome(s)\/results  &#038; Metrics for success<\/span><br \/>\n        Increase Availability ,Performance Efficiency, Operational excellence through automation, Up to date Patches, Security Optimizations, Cost Optimization.\n    <\/li>\n<li><span class=\"sub-title\">AWS Services Used<\/span><br \/>\n        AWS Database Migration Service, Active Directory, CloudWatch and CloudTrail, VPN,Amazon EC2, Amazon EBS, and S3.\n    <\/li>\n<li><span class=\"sub-title\">Architecture<\/span><br \/>\n       <img decoding=\"async\" src=\"http:\/\/redingtongroup.com\/wp-content\/uploads\/2024\/07\/medrona.png\" style=\"width:100%;\" alt=\"Medrona Image 1\" title=\"Medrona Image 1\" \/>\n    <\/li>\n<li><span class=\"sub-title\">Managed service Benefits<\/span>\n<ul class=\"inner-lists\">\n<li>Resource Optimization, Cost Monitoring<\/li>\n<li>Backups and data integrity will be checked periodically<\/li>\n<li>Security Best Practices, Compliance Monitoring<\/li>\n<li>Proactive Communication about incidents<\/li>\n<li>Governance Policies, Automation<\/li>\n<li>Helpdesk support for 24\/7<\/li>\n<li>Offering 3 ways to create a ticket<\/li>\n<li>Tollfree now supports 6 regional languages<\/li>\n<li>Server patching will be done periodically<\/li>\n<li>Monthly report will be sent to every month and call will be scheduled for further improvements and feedback<\/li>\n<li>DR Drill will be performed once in a year<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Industry Healthcare Sector Customer NAMEMedrona &#8211; service provider for healthcare industry About CompanyMedrona offers service solutions for medical billing companies, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":9266,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-8670","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases-study"],"acf":[],"yoast_head":"<!-- This site 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